We want you to be happy with your seasonal décor. If something isn't right, here is how returns and refunds work.
You may request a return within 30 days of delivery. Items must be unused, in their original packaging, and include all parts, accessories and documentation. For your protection, please keep the packaging until you are sure you are keeping the item.
Email xinshidai2024 [at] 126.com with your order number, the item you wish to return and the reason. We will reply within 1–2 business days with a Return Merchandise Authorisation (RMA) number and the return shipping address.
Returns sent without an RMA number cannot be accepted and may be refused on arrival, so please contact us before shipping anything back.
| Item damaged, defective, or our error | We cover return shipping |
| Change of mind, wrong size ordered, no longer needed | Customer covers return shipping |
Once we receive and inspect your return, we notify you by email. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may need additional time to post the credit to your account.
Please inspect your order on arrival. If an item arrives damaged or is not working as described, contact us within 7 days of delivery with your order number and photos of the issue. We will arrange a replacement or a full refund, including any return shipping cost.
Orders can be cancelled free of charge before payment is completed. If you have already paid but your order has not yet shipped, contact us as soon as possible and we will cancel and refund in full. Once an order has shipped, please follow the standard return process above.
Clearance and final-sale items, and items damaged through misuse, improper assembly or unauthorised modification, cannot be returned. Seasonal items returned outside the 30-day window may be declined.
Questions about a return or refund? Email xinshidai2024 [at] 126.com and include your order number.